At Ultimate Africa Expeditions, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, bookings, and services.
- Information We Collect
We may collect the following personal information when you use our services:
- Name, email address, phone number, and address
- Passport or ID details (only when required for travel bookings)
- Payment information (processed securely through trusted providers)
- Travel preferences and booking details
- Any other information you voluntarily provide when contacting us
- How We Use Your Information
We use your personal data to:
- Process and confirm your bookings
- Communicate with you about your reservations, services, or inquiries
- Improve our tours and customer experience
- Share relevant travel updates, offers, or promotions (with your consent)
- Comply with legal and regulatory requirements
- Sharing of Information
We do not sell or rent your personal data. We may share it only with:
- Trusted service providers (e.g., hotels, airlines, local guides) necessary to complete your bookings
- Legal authorities if required by law
- Data Protection & Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss. Payment information is handled through secure, encrypted payment gateways.
- Data Retention
We keep your personal data only as long as necessary to provide our services, meet legal obligations, or resolve disputes.
- Your Rights
You have the right to:
- Access and request a copy of your personal data
- Correct or update your information
- Request deletion of your data (unless required by law to retain it)
- Withdraw consent for marketing communications at any time
- Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings.
- Contact Us
If you have any questions or requests regarding this privacy policy or how we handle your data, please contact us at:
reservations@ultimateafricaexpeditions.com
+254 740094695